Shipping Policy

Thank you for visiting and shopping at simplulu.com. Below are the terms and conditions that make up our Shipping Policy.

Processing Time:
Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-3 business day after the order is placed.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow extra transit days for delivery. If there is a significant delay in shipping your order, we will contact you via email or phone.

Shipping Time:
This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

• Standard Delivery: 3-5 business days

• Express Delivery: 1-3 business days

Shipping Fees and Delivery Estimates:
We ship to Australia, Canada, the United States, and the rest of the world.

• Standard Delivery – (Condition: $0.00 to $69.99) (Cost: $10.00)

• Free Shipping – (Condition: Payment of $70 or more)

• Express Delivery – (Cost: $20.00)

Occasional delays in delivery may occur.

Shipping Confirmation & Order Tracking:
You will receive a shipping confirmation email once your order has been shipped, which will include your tracking number(s). The tracking number will be active within 24 hours.
To track your order, you can contact us at service@simplulu.com

Damages:
Simplulu is not responsible for products damaged or lost during shipping. If you receive your order damaged, please contact the carrier to file a claim.

Keep all packaging materials and damaged products before filing a claim.